Policy

Lanae Got Cakes: Policies & Guidelines

Order Deadlines

• A minimum of two weeks’ notice is required for all cake orders.

• Orders placed with less than two weeks’ notice are subject to rush fees:

• $65 for one week’s notice.

• $100 for six days or less.

• Rush orders must be paid in full at the time of booking.

Design & Date Changes

• No changes to dates or cake designs can be made after the deposit and consultation.

Payment Policies

• $100 order minimum.

• Orders under $150 must be paid in full (no deposit).

Pick-Up Details

• Pick-up times are Saturday-Sunday, 9:00 AM to 11:30 AM.

• A 15-minute courtesy notice is allowed for lateness, followed by a 15-minute grace period.

• If this time frame is exceeded, the order will be forfeited.

• If you cannot pick up your order, someone you trust must handle pick-up on time and transport the cake properly.

• Late pick-up fees: $30 for every 15 minutes past the agreed time. No exceptions.

• The name and contact information of the person picking up must be provided in advance.

Delivery

• Delivery is available for an additional fee based on location and travel time.

• Delivery must be requested at the time of the initial order.

Refunds & Liabilities

• All deposits are non-refundable.

• Dates and payments are non-transferable.

• No refunds will be provided.